No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly. Also, the rate quoted typically includes cleaning supplies and equipment.

We accept credit cards as well as E-transfers. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely a hold and no funds have been removed from your account. The Visa debit cards will look like the money has been removed from your account. We assure you it has not. Your bank is holding it separately for you until the charge is processed after your services have been completed. E-transfers will need to be received by (cleaning company)the day before your appointment.

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Yes, all our cleaners are required to have a clear criminal background check and also be bondable. In addition, all of our cleaners are covered with general liability insurance.

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a $100 cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

We send 1 or 2 cleaners or more, depending on availability and your needs.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want. we do not do the following. • Clean inside of fireplace • Clean toys • Pick up clutter • Wash dishes • Clean carpets • Mold: (Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don't worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a health safety issue. The cleaners aren't able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.) • Weight: (We have a 30 lb. weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and the cleaners will be happy to clean under it upon request.) • Extensive grease or fire damage • Bodily Fluids • Pet messes • Bug infestations • Heights: (There is a limit to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is approximately the maximum limit of height. Some lighting fixtures may also be out of reach.)

95% of client/cleaner relationship breakdowns happen as a result of poor communication and lack of information on the front end. Consistency is another key value that provides clients with peace of mind and reliability.

We are building trust so by asking the right questions, analyzing the scope of work we can look for discrepancies between what the customer expects and reality. It is our job to educate the client about what to expect and why. Then we can fulfill the expectation we have set.

• Cancellations • We require a 48 hours notice via email or phone call. Should this be provided prior to the 48 hours there will be no charge • If notice is given before the day of the appointment/booking and less than 48 hours there will be a fee. • If appointment is canceled on the day of appointment or we (cleaner) are unable to gain access to your home, you will be charged 100% of your appointment cost. • Cancellation due to contagious illness in the home will not be subject to a cancellation or rebooking fee. • Cancellation on the companies end • We make sure client understands that we do our best to avoid short notice cancellations, but things happen. • Should it need to be rescheduled we will do the best we can to make sure it’s the soonest available time slot. • A cleaner WILL NEVER be sent to a home if they have been exposed to a contagious illness. (COVID, Flu, etc…) • Paying with Credit Card or Visa-Debit • The system we use will automatically place a hold on funds to ensure they are available • Should funds not be available we will be giving you a call to update our system with a new card. • This must be address and fix before sending a cleaner to your home! • No funds will be withdrawn from your account until after the clean has been completed

• The company has a 24 or 48 hour guarantee. Should anything be missed, or not completed to clients satisfaction, the cleaner will return and handle any issues at no additional charge.